Cancellation Policy

Prior to shipping, customers may cancel an order by calling (281) 317-0092. If a cancellation is requested after an order has shipped, the package must be returned as per our Refund Policy below.

Refund Policy

We hope that you love everything that you order, but if you are unhappy with any of the products you receive, you may initiate a refund/return per the terms below.

Opened Products

No refunds are offered on opened or partially used products. Instead, we can offer store credit up to the amount of the original purchase price. Request a return for your order per the terms below (within 30 days of receiving your order) and the Shipping costs will be applied to a replacement purchase/subsequent order.

Unopened Products

Return the products within 30 days of receipt of your order for a full refund of the purchase price (less original shipping costs and/or return shipping costs). Please note that after 30 days from receipt, we will not issue a refund.

All returns of unopened products must be approved by Clarke Bioscience. Email or call 281-317-0092 with a request to receive an authorization. Products returned without email authorization will be subject to a 10% restocking fee for the product price. We do not reimburse shipping or return postage costs for unauthorized returns, refused shipments, or orders marked Return to Sender.

For your protection, we recommend that you use UPS or an Insured Parcel Post for your return.

All returns should be sent to:

Clarke Bioscience

17448 Hwy 3, Suite 140

Webster, TX 77598

Please note: Refunds initiated beyond the eligible time frame will not be valid for a refund.

Clarke Bioscience is not liable for lost or stolen packages, or orders that are marked delivered by our carriers.

Wholesale Refund Policy – Please visit our Wholesale Page for more details about returning products.

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