Who are we?
We are Clarke Bioscience. You can contact us here.
When you use our website
Certain cookies are necessary to keep our website functioning; we don’t ask for consent to place these on your computer.
When you submit an inquiry via our website
When you submit an inquiry via our website, we request your name and contact information.
We use this information to respond with any requested information about our products or services. We may send you follow up information to ensure we have answered your inquiry to your satisfaction.
Your inquiry is stored and processed in our email and customer relationship management (CRM) systems.
We do not use information you provide to make any automated decisions that might affect you.
In order to track customer support and sales efforts accurately, we may keep email and CRM records for an indefinite period.
When you purchase a product from our website
When you purchase from us online, we request your name, address, contact telephone number, email address and credit card information. We record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use your information to verify credit card details for your order, process your order and send you products. We send a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information to process payment, deliver products, and fulfill service agreements. We record your IP address to verify the correct tax is being applied to sales, which is required by law.
Your information is stored on our cloud server which is based in the USA. Your credit card details are passed to Authorize.net, a third-party payment processor based in the USA and certified to the PCI. We do not retain credit card information.
We keep order information for an indefinite period to maintain data history required by law.
Your rights as a data subject
In accordance with law, you can request information we hold about you, and can request correction of valid errors. Consent to process personal information may be requested at any time.
If we process your personal data for reasons of consent or to fulfill a contract, you can request a copy of the information.
If we process your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
In certain circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit requests regarding your personal data usage and storage, contact us by email, or mail, please use the contact information provided here.
Your right to complain
If you have a concern or complaint about our use of your information, please contact us directly so we can address your concern or complaint.